Customer Service Policy – Inspiration Mushroom
Your Satisfaction is Our Priority

1. How to Contact Us
Email: tangyifeng121@gmail.com(Fastest Response)

Phone: + (86) 18758568550 (Mon-Fri, 9 AM – 5 PM EST)

2. Our Response Promise
Email/Form Inquiries: Reply within 24 business hours.

Phone Calls: Answered live during business hours; voicemails returned within 1 business day.

Urgent Issues (e.g., lost shipments): Use "URGENT" in your email subject for priority handling.

3. Proactive Support
FAQs & Guides: Visit our Help Center for instant answers on shipping, products, and payments.

Satisfaction Guarantee: Unhappy with a product? We’ll make it right – no hassles.

4. Feedback & Complaints
We value your input! Share suggestions at feedback tangyifeng121@gmail.com

6. Holiday & After-Hours Support
Limited services on U.S. national holidays 

Off-hours queries will be addressed the next business day.